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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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amad kafarani

February 3, 2026

5  out of  5
rating by amad kafarani
"Very professional and responsive! Jade is the best agent you can find."
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Gabriel Tupa

December 29, 2025

5  out of  5
rating by Gabriel Tupa
"Great coverage for price and excellent customer service."
We responded:
"Thank you for the 5-star review, Gabriel, and for being a great customer! We appreciate the opportunity to be your Houston-area State Farm agent. -Matt"
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fernando gonzalez

December 29, 2025

5  out of  5
rating by fernando gonzalez
"I want to give a huge shout out to Team Matt Tupa State Farm!! They are a very knowledgeable and professional team that help me secure coverages that I can count on and provide a future for my family. Thank you all for a great customer service!!"
We responded:
"Fernando, we are so grateful that you took the time to give our office a positive review! We always try to meet our customers where they're at in their insurance journey and keep things transparent. -Matt"
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Eliah Fer

December 27, 2025

5  out of  5
rating by Eliah Fer
"I spoke with Patrick & Jade, and I'm very pleased with Matt Tupa’s office! I’ve been with them for almost a year and my insurance decreased significantly!! I'm very happy to have been insured by this office and am pleased by Patrick’s steadfast assistance. Any questions I have, he's always there with an easy answer."
We responded:
"Thank you for your 5-star review, Eliah! Patrick and Jade are two of the best agents around. Their focus on helping customers through the entire insurance process is inspiring. Our office is lucky to have them, and we appreciate you choosing us to be your State Farm agent. -Matt"
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Mia Gonzalez

December 27, 2025

5  out of  5
rating by Mia Gonzalez
"A an 18 year old, college student i worried about my financial future, i was referred to Matt Tupa’s office by a friend and i made that leap of faith and called to inquire about a whole life policy. His staff was amazing, they helped me, answered all my questions thoroughly, and assisted me in making the right decision. i am happy that my financial future is in their hands!"
We responded:
"Mia, you are wise beyond your years! Starting a State Farm whole life policy is one the best steps you can take to start securing your future. Our team is very knowledgeable and dedicated to helping customers find the right life insurance plan. We appreciate you reaching out to us and choosing us as your State Farm agent, and for taking time to leave a great review. -Matt"
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Briana Gonzalez

December 26, 2025

5  out of  5
rating by Briana Gonzalez
"I want to the Agent Matt Tupa and his staff for their excellent service, patience and consideration of my insurance needs. I spoke with Ms. Queren Garza about an auto quote since I am a first time buyer and was clueless about what kind of insurance I needed. She was very kind and explained each and every question I had to my full understanding. I DEFINITELY recommend Matt Tupa’s office. 😁😁"
We responded:
"Thank you for considering us on your first insurance buying experience! We appreciate the great review and the opportunity to be your State Farm agent. Queren is very dedicated to helping our customers and educating them, no matter where they are in their insurance journey. -Matt"
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Karen Sable

December 26, 2025

1  out of  5
rating by Karen Sable
"Please do not do any business with the incompetent people in this office. I was lied to about discounts I would receive more than five times. Matt never did anything to rectify the poor service then they held my refund check for my homeowners insurance for weeks and would not answer emails or phone calls. I still do not have my refund. I have called and emailed multiple times and they and not giving me my refunded homeowners insurance after cancelling the posit for incompetence on their behalf. DON YOURSELF A FAVOR AND DONT INVITE AGGRAVATION AND INCOMPETENCE INTO YOUR LIFE."
We responded:
"Karen, I regret that you had a bad experience and felt the need to leave a 1-star review. While we make mistakes sometimes, no one at our agency lied to you about a discount. The specific discount you're referring to was brought up in conversation with you as a potential solution to lowering your premium, but when it was discovered you did not qualify for that discount, you were notified. We have phone records to back this up and I am looking at an email that was sent to you from one of our team members on 8/20/25 explaining that you do not qualify for the discount and why. You were extremely persistent with calls & emails (multiple calls per day some days about the same thing - trying to get a different answer from a different team member) demanding a lower premium. In our team's attempt to help you, that discount was mentioned and we worked with our underwriters trying to get it applied for you. Unfortunately, you did not qualify and were notified multiple times. Some things are out of our control. Secondly, we processed your homeowners insurance cancelation within minutes of receiving the needed document from you. Once again, we are not in control of how quickly your refund is sent, but it was processed and sent to you within 12 business days of your request, which is timely considering you made a special request that required additional review of documentation. Lastly, you were extremely disrespectful to myself and my team, using foul language on almost every call, and losing your cool when you didn't get the answer you wanted. This is not how we do business. -Matt"
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Jailene Larios

December 8, 2025

5  out of  5
rating by Jailene Larios
"A co worker of mines recommended me Matt Tupa’s agency, i am so exited that as a new policy holder i was able to get a great price. Mr. Patrick gave me a great experience he was very kind and was very patient with me i appreciate his time getting my questions answer and giving me a good coverage for my car."
We responded:
"Thank you for the review, Jailene! Patrick is one of the best agents in town and we're glad you were able to get a great State Farm auto insurance policy with him. We appreciate you choosing us as your Houston State Farm agent. -Matt"
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Olivia Battaglini

December 5, 2025

5  out of  5
rating by Olivia Battaglini
"Got in touch for reimbursement for tow truck services and responded quickly! Great team!"
We responded:
"Thank you for the review Olivia! And for being our customer. I believe Jade helped you out and she is an amazing team member and agent in our office. -Matt"
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Ashby Bush

October 31, 2025

5  out of  5
rating by Ashby Bush
"Matt Tupa Sate farm came through for me when I found out that my prior insurance carrier was over charging my auto insurance by $800 Matt and his team where a big help and I appreciate their honesty whenever they reviewed my situation. Use Matt Tupa State Farm for all of your insurance needs."
We responded:
"Ashby, thank you for trusting us with your auto insurance and giving us a positive review. We aim to do things the right way and are in it for the long haul. We look forward to serving you as your State Farm agency in Houston. -Matt"
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caleb eckerman

October 14, 2025

5  out of  5
rating by caleb eckerman
"Kyle Packman helped me compare policies with other companies and came out with the best rate. He told me what I needed and what I didn't need. Would recommend."
We responded:
"Thank you for taking time to give us a review Caleb. Kyle is extremely knowledgeable and efficient at helping our customers get the best auto insurance and home insurance. We appreciate you choosing us as your State Farm agency. -Matt"
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scoty wilson

October 2, 2025

5  out of  5
rating by scoty wilson
"Jade is awesome and always willing to help anyway she can , and is very respectful and courteous ."
We responded:
"Scoty, thank you for the 5 star review. Jade is such a positive presence in our office. We're so glad you've had a great experience with her, and we appreciate you choosing us as your State Farm agency. -Matt"
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B S

September 30, 2025

5  out of  5
rating by B S
"I have been with this agency for several years now. The staff is very professional, knowledgeable, and eager to assist you with whatever you need. If they say they will call you back with answer, they do. They will discuss options and help you find the best product."
We responded:
"Thank you for taking time out of your day to leave us a great review. We appreciate your business and allowing us the opportunity to handle your insurance. -Matt"
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Arctic Healing Cryo

September 10, 2025

5  out of  5
rating by Arctic Healing Cryo
"Matt was fantastic—he reached out with a new car policy just as mine was about to expire, right when I was ready to look for a new agency. Quick, professional, and reliable. I highly recommend him."
We responded:
"Thank you for the kind words and for leaving us a 5-star review. We appreciate the opportunity to help our customers with their State Farm auto insurance. -Matt"
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Wayne Kitchens

August 29, 2025

5  out of  5
rating by Wayne Kitchens
"Very prompt response and service. I had the quote and binder on my new car within minutes thanks to Mr. Bergeron, my representative at the agency. Highly recommended."
We responded:
"Thank you for the 5 star review Wayne. Patrick is a great agent and we're glad you had a great experience with him. -Matt"
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Glenn Edgecomb

August 22, 2025

5  out of  5
rating by Glenn Edgecomb
"2 years ago when my previous insurance company almost doubled my homeowners premiums I contacted the Matt Tupa State Farm agency and had the very good fortune to be connected to Patrick Bergeron. Patrick was a huge help in getting me the coverage for my home and auto that I needed at a great rate! Every time I call Patrick he gives me all the time needed to answer my questions and is always willing to go the extra mile looking unto better coverege alternatives and rates. I couldn't be happier with the Matt Tupa agency due to the excellent service I recieve from Patrick!"
We responded:
"Glenn, thank you for taking time to write a review. We appreciate your business and trusting us as your insurance professionals. Patrick has been delivering excellent service to our customers for over 7 years, and continues to get better each day. -Matt"
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tamnhu but

August 21, 2025

5  out of  5
rating by tamnhu but
"incredibly fast and efficient help from this State Farm Office (of Matt Tupa, Jade Garza, ...) in getting insurance services! love them!"
We responded:
"Thank you for the 5-star review! Jade is awesome, plain and simple. We're so glad you are having a great experience with her and our office. -Matt"
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Chelsea Perez

July 17, 2025

5  out of  5
rating by Chelsea Perez
"I had been thinking of switching over to StateFarm for a while now so when I finally did, Patrick made it really easy and was very understanding of my situation. Really kind and made sure to have my documentation ready for me and my family which I appreciate very much!"
We responded:
"Thank you for the wonderful review, Chelsea! Patrick has a special skill of making insurance easy to understand and relatable to your situation. Our customers benefit greatly from it. Thank you for choosing us for your auto insurance. -Matt"
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Jordan Brown

June 26, 2025

5  out of  5
rating by Jordan Brown
"Kyle Packman texted me out of the blue and got me a great quote in record time. Made this a very easy transaction. Thanks Kyle, JB"
We responded:
"Jordan, thank you for leaving us a review and for choosing us as your Houston area State Farm agent! Kyle is one of the best agents in our area at finding the right coverage at a great price for customers. We're glad you had a great experience with him. -Matt"
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Johnathan Reyes

June 20, 2025

5  out of  5
rating by Johnathan Reyes
"I love working with statefarm and Patrick is my go to guy with any questions or issues I have I would deffinily recommend using them and asking for Patrick Bergeron when you do"
We responded:
"Johnathan, thanks for being an awesome customer and for leaving us a review. Patrick has helped countless people in our community get better coverage and understand their insurance better. We are grateful you chose Patrick and our office as your Houston area State Farm agency. -Matt"
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Hellen Miranda

May 29, 2025

5  out of  5
rating by Hellen Miranda
"Contacted by Mr.Patrick while I was shopping around for insurance. Not only was I impressed by his patience and wonderful customer service by just answering every question I had and detailing everything I was intrigued by. Most definitely satisfied by the customer service and by the pricing provided by them."
We responded:
"Thank you for sharing your experience Hellen! Patrick does not miss when it comes to giving great customer service. He's one of the best agents you can find. -Matt"
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Chip

May 23, 2025

5  out of  5
rating by Chip
"Jade Garza is a very helpful agent. She did a great job to find a competitive auto policy for me."
We responded:
"Thank you for switching over to us and allowing us to be your Houston area State Farm agent! Jade is a steady hand with helping customers find a great policy with proper coverage at a competitive rate. -Matt"
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Medina P

May 2, 2025

5  out of  5
rating by Medina P
"I have been with State Farm since 2022. Whenever I need answers someone is usually available.The wait time is minimal. I have no complaints."
We responded:
"Thank you for the great review, Medina. We aim to put customer service above all else and appreciate our customers like you. -Matt"
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Thomas Nguyen

April 28, 2025

5  out of  5
rating by Thomas Nguyen
"Good Morning Patrick, I apologize for the late reply to your message as I just got home last night after a 2 week overseas vacation. YES, I would like to confirm to you that I have not had any home losses to my home at 17515 Bending Post Dr. Houston TX 77095 since 04/05/2025. Sincerely, Thang Nguyen"
We responded:
"Thank you Thomas, we will update your records."
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Susie Nichols

April 25, 2025

5  out of  5
rating by Susie Nichols
"Working with Kyle Packman made updating and selecting appropriate home and car insurance quick and easy. He followed up after quoting me the prior year and the plan not working for me. This year with new rates it was perfect. Kyle is efficient and does what he says he will. Professional and patiently walks through each section. Answered all questions and offered recommendations. I recommend with confidence you will be pleased working with Kyle."
We responded:
"Susie, we appreciate your review of Kyle and choosing us to be your State Farm agent for home insurance and auto insurance. Kyle is extremely knowledgeable and makes insurance easy to understand for our customers. Thank you! -Matt"